Privacy Policy

Privacy Notice:

This is the privacy notice of Custom Crutches. In this document, “we”, “our”, or “us” refer to Custom Crutches.

Introduction:

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR). The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you:

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you when you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

Verify your identity for security purposes
Sell products to you
Provide you with our services
Provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent:

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities, our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us by email at david@customcrutches.co.uk. However, if you do so, you may not be able to use our website or our services further.

Information we process for the purposes of legitimate interests:

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:

Whether the same objective could be achieved through other means
Whether processing (or not processing) might cause you harm
Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

Record-keeping for the proper and necessary administration of our business
Responding to unsolicited communication from you to which we believe you would expect a response
Protecting and asserting the legal rights of any party
Insuring against or obtaining professional advice that is required to manage business risk
Protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation:

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information. Specific uses of information you provide to us

Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. We do not specifically use this information except to allow it to be displayed or shared. We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us by email at info@customcrutches.co.uk.

Complaints regarding content on our website:

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Information relating to your method of payment:

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on PayPal, Stripe or some other reputable payment service provider agreed at the time of transaction. That page may be branded to look like a page on our website, but it is not controlled by us.

Sending a message to our support team:

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Complaining:

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Affiliate and business partner information:

This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website:

Cookies:

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

To track how you use our website
To record whether you have seen specific messages we display on our website
To keep you signed in our site
To record your answers to surveys and questionnaires on our site while you complete them
To record the conversation thread during a live chat with our support team

Klarna

Klarna Bank AB (publ) (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing advertising of Klarna products the next time the user will browse the merchant’s website offering Klarna products, and for analytics purposes.
Persistent marketing and analytics cookies
These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to the merchant. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.
By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. No information connected to the cookies is shared with any third party.
The user’s consent and revocation of consent
Setting cookies for marketing purposes is subject to the user’s consent, which will have to be obtained before the cookies are set on the user’s device. In addition, the web browser or device often allows the user to change the settings for the use of cookies. More information on how to adjust the settings can be found in the browser of device reference information, and on aboutcookies.org.
About Klarna
Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a Data Protection Officer and several lawyers specialised in data protection. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at [Please choose the email address relevant for you market: [dataskydd@klarna.se], [datenschutz@klarna.de], [personvern@klarna.no], [tietosuoja@klarna.fi], [databeskyttelse@klarna.dk], [dataprotectie@klarna.nl], [dataprotectie@klarna.be], [datenschutz@klarna.at], [datenschutz.ch@klarna.com], [privacy@klarna.co.uk], [privacy@klarna.com], [dataprotection@klarna.com.au], [privacidad@klarna.es], [protezionedati@klarna.it], [odo@klarna.pl], [protection-des-donnees@klarna.fr], [privacy@klarna.ie], [dataprotection.ca@klarna.com], [dataprotection@klarna.co.nz]]. Please visit www.klarna.com for more information about Klarna, and how Klarna processes personal data.

Personal identifiers from your browsing activity:

Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Our use of re-marketing:

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information:

Information we obtain from third parties:

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.

Third party advertising on our website:

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

Data may be processed outside the European Union:

Our websites are hosted in the United Kingdom. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia. We use the following safeguards with respect to data transferred outside the European Union:

The processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.
We comply with a code of conduct approved by a supervisory authority in the European Union.
We are certified under an approved certification mechanism as provided for in the GDPR

Both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information.

Access to your own information:

Access to your personal information:

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you may send us a request at david@customcrutches.co.uk.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information:

If you wish us to remove personally identifiable information from our website, you may contact us at david@customcrutches.co.uk. This may limit the service we can provide to you.

Verification of your information:

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters:

Use of site by children:

We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

Encryption of data sent between us:

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain:

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is david@customcrutches.co.uk. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

Retention period for personal data:

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

To provide you with the services you have requested;
To comply with other law, including for the period demanded by our tax authorities;
To support a claim or defence in court.

Compliance with the law:

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy:

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us.

Quickfile

Keeping your data secure and maintaining your privacy is a significant responsibility and one that we take very seriously. We’ve written this policy to help you understand “what” personal information we collect, “how” we process it, “where” it is stored and how you can access or request deletion of your personal data.

By accessing, logging into or registering on the QuickFile website (or any of its sub-domains), you agree that it’s okay for us to process your information and personal data in accordance with the terms of this Privacy Policy. If you disagree with any of the terms in this policy, or wish to be no longer bound by these term, we kindly ask that you cease from entering information into the QuickFile website and cancel any temporary or rolling subscriptions.

Your Data

When we refer to “Personal Data” we mean any data held on our system that directly or indirectly identifies an individual. This includes information that you have entered onto the system or have granted access to via a third-party integration.

We may also collect Personal Data about you in relation to how you use your account, i.e. where you are logging in from, how often you log in and what specific features you routinely use. This helps us to tailor your user experience and enhance security.

We comply with current UK Data Protection Legislation which implements the European Community’s Directive 95/46/EC and Directive 2002/58/EC, including, but not limited to, the DPA and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

From 25th May 2018 this will incorporate Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (“GDPR”).

Information you provide

This includes the Personal Data you provide, or somebody else provides on your behalf when completing any of the following activities:

Registering a new QuickFile or Forum account
Submitting information or uploading data within a QuickFile or Forum account
Subscribing to a mailing list
Ordering a standalone product or service
Initiating a support request or submitting information on our “contact us” form.
Completing a product referral form
Completing an online survey or questionnaire

The information may include the following types of direct or indirect Personal Data:

Your name
Your contact information (e.g. phone, email, address etc)
Employee details
Personal Data contained within receipts and invoices
Personal Data contained within uploaded files
Personal Data contained within bank account transactions or other merchant service transactions

Our service is not intended for anyone under the age of sixteen, and we do not knowingly collect or solicit personal data pertaining to children. In the event we have collected and identified data for anybody under the age of sixteen without parental consent, we will proceed to delete this information as quickly as possible.

QuickFile do not collect or process special categories of personal data, as defined under GDPR.

Information we collect

We also collect information about how you use your account, this helps us to deliver a more customised user experience, identify trends and improve security. Some of this data may be “Personal Data”, in cases where it can be used to identify a person. Here is the information we collect and how it is used:

Login dates and IP addresses – This allows us to understand how you are using QuickFile and identify unusual access patterns.
Account usages statistics – This includes things like how much time you spend on the website and which features you use. This helps us to optimise your user experience and make you aware of specific features that may be of interest to you.
Website traffic – This includes general information on how you found our website, which referring site you arrived from (e.g. Google, Facebook etc), and what device or browser you are using. This helps us to improve our marketing strategies and tailor our website for different devices.
Order history – This information includes a record of any orders you place. This helps us to fulfill our obligations to you and provide accurate financial records when requested.
Email opens and bounces – We track when the emails we send are opened or bounced. This allows us to optimise our mailing list by delisting addresses that are inactive or unresponsive.

Information provided to us by third-parties

In some cases we may receive Personal Data that has been passed to us by a third-party such as a payment processor or bank. This information is only received when you explicitly consent to share your information with us.

Financial Data you enter into QuickFile

In addition to Personal Data you may also enter Financial Data into the QuickFile website. This can include sales invoices, estimates, purchase invoices, uploaded receipts and bank transactions.

The Financial Data you provide QuickFile is used as part of the service we offer you, in order to compile accounting information, generate financial reports and deliver other functionality you would expect from us as an accounting software platform. We will not pass this information onto any third-party without your consent.

In order to safeguard your information we ask that you take great care to ensure your password remains private and take all reasonable steps to protect your account from unauthorised access. We also ask that when providing the Personal Data of others, that you do so with full consent and in accordance with current Data Protection Legislation.

How we use your Personal and Financial Data

In this section we explain how your Personal and Financial Data is used by QuickFile.

To provide a service

First and foremost your Personal Data and Financial Data will be used to provide you with a stable and reliable service. We will use your Personal Data to provide you access to the QuickFile service and from time to time to contact you by email, SMS, post, phone or social media concerning your account or any related matters that may be of interest to you.

You may choose to share your Personal Data and Financial Data with your own accountant or a third-party accountant you engage on the QuickFile website. You may also elect to use a third-party Marketplace Application to provide additional functionality for your account. Your data will only be shared with your explicit consent, although we do ask that you carryout appropriate due diligence before granting any third-party access to your account.

To improve our service

We will use your Personal Data and Financial Data to improve our service to you. This can be through administering support, tracking feature usage, collaborating on beta development or resolving bugs. We may from time to time rely on trusted outsourcing partners to help with some of these tasks. In such cases we will always perform thorough risk assessment and establish strong privacy controls for any outsourcing partner.

To monitor trends

We collect anonymised data about how people use the QuickFile website. This includes collecting information on the number of visitors, what pages or features are accessed, which country visitors are connecting to the website from, browser types, display size and average viewing times. We may occasionally share this anonymised data with our community, although we will never include specific Personal Data here or any information that would identify you or your business.

Keeping you informed

We will occasionally contact you by email, SMS, post, telephone or social media to let you know about new features, forthcoming changes and relevant industry news. You reserve the right to opt-out from this type of correspondence at any time. You can either click the unsubscribe link or contact us and we will arrange that for you immediately.

We may also send you non-promotional notifications to update you on specific activity or events in your account. This may include when one of your customers queries or pays an invoice. It may also include reminders relating to your subscription or account status. If you prefer not to receive these types of notifications, we ask you to close your QuickFile account.

Cookies

We rely on the use of internet cookies to track user sessions and to store particular preferences that facilitate the use of our website. By accessing the website and its sub-domains, you consent to the use of cookies for the aforementioned purposes. If you do not agree to this then we must advise you to cease using any of the services provided on our website.

Exporting your Data

Upon request we can provide you with an export of your Personal Data and Financial Data in a universal machine readable format. You may also schedule a recurring export of your data on a weekly or monthly interval. These can be delivered by email or copied into your own Dropbox account. These exports do not contain file contents such as receipts and image scans, this type of data can be exported separately from your Document Management area upon request. Due to the multi-tenanted design of our software, we are unable to restore your account to a specific point-in-time from a previously issued data export.

Deleting your Data (Right to Erasure)

Upon request we will physically delete all Financial Data entered into your account. This can be instructed from the Account Settings section in your account, under the option “Clear all data in your account”.

From May 25th 2018, under the provisions of Article 17 of the GDPR Legislation, you also have the right to request that any Personal Data (Notwithstanding those exemptions listed under Article 17, Paragraph 3) be permanently deleted. Upon receipt of such a request we will take all reasonable steps to ensure that this is completed in an expeditious manner.

Depending on your jurisdiction you will likely be obligated to retain all business accounting records for a set period of time. We advise you to execute a backup of your account before instructing any deletion of your Financial Data. Once we have received a request to delete your data we will be unable to reverse this process.

We don’t store credit or debit card details

We use a third-party payment processor (Worldpay UK Ltd) to collect credit and debit card payments for annual subscriptions and related products and services. We never directly collect or store payment card information on our servers.

Our payment processor use a secure encrypted connection for collecting payment card information and implement all necessary controls to keep your payment data safe. Please click here to view Worldpay’s privacy policy.

For some monthly subscription (e.g. Affinity) we rely on GoCardless to process Direct Debit mandates and payment request. Please click hete to view the GoCardless privacy policy.

Other ways in which we may share your data

In this section we explain a number of other circumstances in which we may share your Personal Data or Financial Data.

Third-party web services

In some cases it will be necessary to share Financial Data or Personal Data with a third-party web service you have authorised to work with your QuickFile account. This may be something like passing invoice information to a third-party payment processor like PayPal or Stripe. It may also include the export of your data to a document storage service like Dropbox.

In these cases data will be shared only on the basis that you have provided explicit consent and that you have completed the necessary authorisation for us to pass data to each of these web services. When we work with a third-party web service in this way, we always make sure that your data is only sent over a secure encrypted connection.

Outsourcing partners

In order to provide a robust and reliable service, we depend on a number of cloud service providers to carry out key operations within our business. This includes things like document storage, payment processing, email processing, marketing assistance, social media management and website security.

Whenever we entrust your data with an outsourcing partner, we always carry out thorough due diligence and ongoing monitoring to ensure that appropriate privacy controls are in place and maintained at all times.

The data we collect from you may be transferred to, or stored at a destination outside of the European Economic Area (EEA). We may also hire staff or outsourcing partners who process your data outside of the EEA. In such cases we will share only the minimum data required and ensure sufficient privacy controls are implemented to protect your privacy in accordance with this Privacy Policy.

We publish a full list of data sub-processors and provide more details on the relevant privacy safeguards for data transfers outside of the EEA here.

Sale of business assets

We reserve the right to share Personal Data with a prospective buyer of business assets. This would be subject to the terms of a Non Disclosure Agreement.

Law enforcement disclosures

We reserve the right to share Personal Data with law enforcement agencies, if the restriction of such information may prejudice an investigation into unlawful activity. Such exemptions will be sought under current Data Protection Legislation and QuickFile will have no legal liability for such disclosures.

Keeping your data secure

We recognise the responsibility to ensure that your data is kept safe and secure at all times. We will ensure that whenever your Financial Data or Personal Data is passed to and from our servers, that it is done so on a secure, encrypted connection. This may be when you are accessing data on the Website or when we are required to exchange data with third-party services. You can read more about our data security policies here.

We also ask that you ensure your password remains private and take all reasonable steps to protect your account from unauthorised access.

Data ownership

You own all of the Financial Data you enter into QuickFile. More specifically we recognise the owner of an account and the data contained therein as the individual or entity that controls access to the email supplied as part of your login credentials.

In cases where a dispute arises between personnel within your organisation or a third-party (such as an accountant or bookkeeper), we will play no role in arbitrating such disputes and will acknowledge the email owner as the account holder.

Should a dispute over account ownership arise, we ask that you resolve this by establishing control over the QuickFile login email address via your hosting company or IT service provider. When you have relinquished control over the login email address, you may then proceed to initiate a password reset to regain access to an account.

Your rights

You have the right to unsubscribe from any promotional materials that we may send from time to time, by way of email, SMS, post, phone or any other medium. You will also receive general notifications about account activity such as when an invoice is paid by your client or when a subscription is due for renewal. If you would also wish to cease receiving this type of correspondence we ask that you close your QuickFile account.
Right to Erasure – You have the right to request that your Personal Data is deleted (notwithstanding those exemptions allowed under GDPR and the current UK DPA). You will be able to request removal of all applicable Personal Data and Financial Data from the “Account Deletion” section within your account.
Right to Rectification – You have the right to request that any incorrect Personal Data we hold about you is corrected, if that information is inaccurate or incomplete. If you are unable to make the necessary rectification from within your account please contact us.
Right to Data Portability – You have the right to request a machine readable export of all Personal Data we hold about you. This will be delivered as a ZIP file containing multiple CSV files.
Right to Object – In certain circumstances you may object to our processing of your personal data. If you wish to lodge an objection, then please contact us.
Right to restrict processing – You can request that we restrict the processing of personal data we hold about you in certain circumstances. If you wish to lodge such a request, then please contact us.
Right to lodge a complaint – You have the right to make a complaint about our data processing activities to a supervisory authority. In the UK this is the Information Commissioner’s Office (ICO). Further details can be found on their website at https://ico.org.uk. We do however ask that you first contact us with any concerns you may have before you escalate a complaint.

Where you in turn are acting as a Data Controller, we will endeavour to make all reasonable efforts to assist you in the identification, rectification, extraction, or deletion of any Personal Data you have provided to us in the capacity of a data processor.

Policy changes

We may from time to time make minor edits to this Privacy Policy. When we make more substantial changes to the terms in this Privacy Policy we will notify you accordingly.

For the purpose of current Data Protection Legislation the Data Controller is Quick File Ltd.

EU Data Processing Addendum

In 2018, the EU introduced the General Data Protection Regulation (GDPR), which governs the use of personal data for a citizen of the EU.

QuickFile operates on the basis of all data entered into our platform belongs to our users.

Although QuickFile doesn’t enter or sign external agreements, we do have an optional addendum for data processing which can be signed and returned to us.

QF Data Processing Addendum.pdf (234.2 KB